Head of customer support

  • Објавено на: 10/03/2023

On behalf of our client, professional online gambling platform, DEKRA is looking for:



  • Hiring, training and supervising team members;
  • Managing a team of 4/5 customer support agents to begin with;
  • Monitoring day-to-day department operations (schedules etc.);
  • Reporting to management and managing support KPIs;
  • Maintaining an accurate record of all complaints;
  • Managing a large number of customer accounts professionally;
  • Daily communication with CRM-Marketing department.


  • 3-5 years experience as a customer support agent, prefeable with iGaming experience;
  • Familiar with CRM softwares;
  • Basic computer& administrative skills;
  • Good time management and organizational skills;
  • Critical thinking and problem solving ability;
  • A desire to learn and develop personally;
  • Ability to work in a stressful environment;
  • Ability to work in shifts.


If you have the experience and you are interested in this opportunity, please send your CV in English on the following e-mail address: job.arbeit.mk@dekra.com

All received applications will be considered in strict confidentiality.

Only short-listed candidates will be contacted for an interview.

*By sending your CV and motivation letter, you agree that your personal data will be processed for the needs of recruitment and selection by DEKRA Arbeit Macedonia and they will be stored in the DEKRA database.

Note: Candidates can withdraw their permission to process their personal documents at any time by sending a notification to the e-mail: job.arbeit.mk@dekra.com


Детали за огласот
  • Место: Македонија
  • Истекува на: 10.04.2023
  • Емаил за апликација: job.arbeit.mk@dekra.com
  • Мапа

Shortlist Never pay anyone for job application test or interview.